Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers' utilized and other similar information.

Web Browser Cookies

1. Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are beiOur Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

1. Gaint Logistic may collect and use Users personal information for the following purposes:
   1. To improve customer service - Information you provide helps us respond to your customer service requests and support needs more efficiently.
   2. To personalize user experience - We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
   3. To improve our Site - We may use feedback you provide to improve our products and services.
   4. To process payments - We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
   5. To run a promotion, contest, survey or other Site feature - To send Users information they agreed to receive about topics we think will be of interest to them.
   6. To send periodic emails - We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

1. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
2. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Use of Personal Data

1. Gaint shall collect, process, use and/or disclose your Personal Data within and/or outside India for the following reasons (“Purposes”): -
   1. to assess and process your application/registration for Gaint’s products and/or services and/or programs;
   2. to provide you with products and services under Gaint's business which includes any matters relating to the supply or exchange of goods or services;
   3. to manage and maintain your user account with Gaint;
   4. to do background verification checks on candidates for employment and for the purposes of exercising or performing any right or obligation which is conferred or imposed by law on Gaint in connection with candidates for employment including any referee whose personal data are provided by you (this only applies to job applicants);
   5. to perform our obligations in respect of any contract/agreement entered into with you, and for any legitimate business interests that we may have;
   6. to administer your User Account;
   7. to send bills, invoices and receipts;
   8. to process your orders and to enable the relevant network partners to provide their services to you;
   9. to process payments relating to any services that you have ordered or provided (if you are our network partner);
   10. for any reasons relating to advertising, publicity, marketing and communication relating to Gaint;
   11. for detection of crime or fraud, investigation, prevention, prosecution and compliance with sanctions, including Customer Due Diligence (CDD) and regular politically exposed persons (PEP) screening;
   12. for audit, compliance and risk management;
   13. to support our business, financial and risk monitoring, planning and decision making;
   14. to conduct credit checks and/or to assist other financial institutions to conduct credit checks;
   15. for debt collection and enforcement of your obligations to Gaint;
   16. to improve our services and to develop new products and/or services by analysing and researching on how you use our services or products;
   17. to notify you about benefits and changes to the features of our services, products and/or website(s);
   18. to respond to the requirements of a civil or criminal legal process and/or for regulatory compliance purpose and/or as required by India’s laws or regulations;
   19. to compare information/data for accuracy of our record, and verify with third parties;
   20. to provide the Customer with information on our and third party products and services which may be of interest to the Customer;
   21. to research, design and improve our products and services, operational and business processes;
   22. for market research and statistical analysis and surveys with the aim of improving our products and services;
   23. to handle complaints and queries;
   24. to transfer or assign our rights and duties under any governing terms and conditions between Gaint and you;
   25. to perform shared services within Gaint;
   26. for the outsourcing of business and back-office operations of Gaint;
   27. for security reasons in particular, Personal Data collected from CCTVs installed at our premises;
   28. to transfer your Personal Data to foreign jurisdictions to enable any cross-border transactions, for the performance of a contract/agreement and for the purposes of legal proceedings, upon written request from any regulatory or government authority or body, and to protect your vital interest or where it is in the public interest to do so; and/or
   29. for any other reason that is required or permitted by any India laws, regulations, orders and/or guidelines.
2. Based on your consent, we have the right to use your photos, images and recordings for our marketing, advertising and publicity purposes without any payment of royalty or image fees to you. We may also publish your name and photo on our website(s) at our absolute discretion when you become a winner in a contest which you participate in that we may from time to time organise. If you do not agree to such use, please contact us to request to withdraw your consent.

Sharing your personal information

1. Any and all of your Personal Data held by Gaint shall be kept confidential. However, in order to provide you with effective and continuous products and services and subject at all times to any laws, regulations, guidelines and this Privacy Notice, Gaint may need to disclose the Personal Data to the following parties:
   1. Gaint’s related companies, subsidiaries, affiliates, associates, partners, agents, and employees;
   2. professional advisers (including but not limited to accountants, valuers, adjustors, auditors, lawyers, financial advisers or other professional advisers), contractors, service providers, and our other agents with whom we have contractual agreements for some of our functions and services;
   3. any financial institutions, and where applicable, e-wallet service providers, VISA International Services Association, MasterCard International Incorporated and other card associations in relation to any credit card and/or debit card issued to you;
   4. credit reporting agencies, rating agencies, insurers or insurance brokers;
   5. financial service providers in relation to Gaint’s products and services;
   6. any actual or potential participants or assignee or transferee of our rights and/or obligations under any transaction between Gaint and the Customer;
   7. any guarantor or security provider for the products and/or services granted by Gaint to the Customer;
   8. any authorities or regulators, or any party as required by India laws or Indian government, administrative, court or tribunal;
   9. strategic/business partners with whom Gaint have a relationship for specific products and services (including our IT service providers and third-party logistic partners);
   10. any person connected to the enforcement or preservation of any of our rights under your agreement with Gaint; and/or
   11. any party authorised and/or consented to by you;
2. The disclosure of the Personal Data may involve the transfer of your Personal Data to places outside of India, and by providing Gaint with your Personal Data, you agree to such a transfer where it is required to provide you with the products or services you have requested, and for the performance of any contractual obligations, you have with Gaint including for storage purposes.

Transfer of Your Personal Data

1. As we are a part of Gaint’s group companies, your Personal Data may be transferred to one or more Gaint’s group companies as needed for data processing and storage, providing you with access to our services, providing customer support, making decisions about improvements to our services, content development or for other purposes set forth in this Privacy Notice.
2. When you submit Personal Data to us, whether through your interactions with our website, our offices or our events, you acknowledge that your Personal Data may be transferred outside India where it will be stored and processed by us, any of Gaint’s group companies and our suppliers for the purposes set out in this Privacy Notice.
3. When we transfer your Personal Data outside India, we will comply with our legal and regulatory obligations in relation to your Personal Data, including having a lawful basis for transferring Personal Data and putting appropriate safeguards in place to ensure an adequate level of protection for the Personal Data. We will also ensure that the foreign recipient is obligated to protect your Personal Data at a standard of protection comparable to the protection under Indian law.
4. In the event of a sale of business, disposal, acquisition, merger or reorganisation involving Gaint and/or the assets/business or part thereof of Gaint to another party (whether within India or otherwise), your Personal Data may be deemed by Gaint as required, to be disclosed and/or transferred to the other party in the course of or with a view to the sale, disposal, acquisition, merger or reorganisation of Gaint. In such an event, Gaint will attempt to notify you before your Personal Data is transferred, but you may only have the right to opt out of, or object to, any such transfer to the extent allowed under the PDPA.

Your Rights

1. Rights to Access, Correct and Update the Personal Data
   1. Subject always to our contractual rights and obligations under relevant laws and regulations, you will be entitled to review your Personal Data that Gaint may have collected and may request access, correction or an update of your Personal Data.
   2. If you believe that your Personal Data in your user account is inaccurate, incomplete, misleading, or not up to date, you may contact our Customer Service here. Any such request should also clearly state the details of personal data in respect of which the request is being made. We will put our best efforts to adhere to your request to access or correct or update your personal information within fourteen (14) days of receiving your Data Access/Correction/Update Request and the relevant processing fee (if any).
   3. Information or documents may be requested from the person making the request to verify the authenticity of the person and any information relating to the access/corrections/updates requested.
2. Right to Erasure
   1. You may ask us to delete or anonymise your Personal Data in certain circumstances, where:
      1. the Personal Data are no longer necessary in relation to the Purposes for which they were collected or otherwise processed;
      2. you withdraw consent on which the collection or processing is based on, and where we have no legal ground for such collection or processing;
      3. you have a right to object further processing of your Personal Data and execute this right object to the processing; or
      4. the Personal Data have been unlawfully processed.
   2. The above does not apply to the extent that such Personal Data retention is necessary for the purpose of freedom of expression, for the performance of a contract, the purpose of establishment, compliance or exercise of legal claims, or defense of legal claims, or other purposes permissible by and in compliance with the law.
3. Right to Withdraw Consent
   1. You have the right to withdraw your consent for the processing of your Personal Data, at any time, by providing Gaint with a written request. Upon receipt and confirmation of your request withdrawing consent to process your Personal Data, Gaint must as soon as reasonably practicable cease to process your Personal Data, except to the extent where the withdrawal of consent would impinge on the rights and obligations of Gaint under contract or law. Examples of such rights and obligations include:
      • the right to be paid for the services rendered, e.g. the settlement of any fees stipulated for a minimum term, all bills and overdue payments;
      • the right to bring and maintain one or more court actions against you;
      • the right to mount or continue investigations (whether internal or otherwise) involving any allegations involving you;
      • the obligation to maintain Personal Data for such periods as required under applicable legislation; and
      • the conduct of internal audits, risk management and fulfilment of legal or regulatory reporting requirements.
   2. For the avoidance of doubt, where you have withdrawn consent to process your Personal Data, Gaint shall have the contractual right to terminate contractual relationship with you to the extent the relationship is affected by the withdrawal of your consent.
4. Right to Prevent Processing for Purposes of Direct Marketing
5. Right to Restrict Data Processing.
   You have the right to restrict the processing of your personal data upon request if it is (a) inaccurate or unlawful, (b) under contest, or (c) no longer being processed for the original purpose. Gaint may continue to process the data if it is necessary to resolve legal claims, for the protection of the rights of another person, or for reasons of important public interest.
6. Right to Data Portability.
   You have the right to request and obtain your Personal Data that you provided to us or that we collected through your consent. We will provide your information in a commonly used, machine-readable format promptly, but no longer than sixty (60) days from the initial request depending on the complexity and volume of requests. If circumstances arise where we are unable to complete your request, we will promptly provide a relevant explanation, as well as inform you of additional steps that you may take.
7. Right to Lodge a Complaint
   If you have a concern about any aspect of our privacy practices, including the way we have handled your Personal Data, please contact us https://gaintlogistic.com/contact-us/index.html In case of an alleged infringement of applicable privacy laws, you may lodge a complaint with the data protection supervisory authority, including the Personal Data Protection Commission of India (“PDPC”).

Data Security & Retention

1. Gaint shall take appropriate security measures to manage and protect the personal data from any loss, misuse, modification, unauthorised or accidental access or disclosure, alteration or destruction when processing personal data.
2. Gaint will not retain any personal data for a period longer than is necessary for the fulfilment of the purpose for which it is to be processed. We will take reasonable steps to ensure that such personal data is destroyed or permanently deleted when it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, or is no longer necessary for our legal, regulatory, or audit obligations.

Marketing Communications

1. If you have given us your permission, Gaint may use your Personal Data to market Gaint’s products and services and to deliver targeted marketing and advertising, service updates, promotional offers and for the purposes of cross-selling. As such, you may receive marketing communications (including mail, telephone, SMS, text/picture/video online instant messaging, email or other correspondence methods) about Gaint or its affiliates, strategic partners’, sponsors’ or advertisers’ services, promotions, special offers, events or activities that may be of interest to you.
2. For the purposes of direct marketing, your Personal Data may be disclosed to third parties which would include service providers and strategic business partners of Gaint. You may opt out from receiving such marketing communications at any time by following the unsubscribe instructions or using the unsubscribe links within the emails that we send to you or contact us at https://gaintlogistic.com/contact-us/index.html. Please note, however, that as long as you remain as a user with Gaint, you may not “opt out” of receiving user-related notifications and materials from us, failing which, we will not be able to provide user-related services to you.
3. We take reasonable steps to ensure that the third parties we are sharing your Personal Data with also have appropriate privacy and confidentiality obligations.

Third Party Websites

1. Some pages on our website may include links to third party websites. These third-party sites are governed by their own privacy statements that are external to our policies and Gaint is not responsible for their privacy practices, operations and contents of these third-party links. Gaint shall not be responsible for any unauthorised access by a third party and/or the corruption of information/data being sent by any individuals to Gaint via internet communications or electronic mail. Please be advised to review the privacy policy/notice of every site you visit.

Enquiries

1. If you have any enquiries about this Privacy Notice, or have any further enquiries, or would like to make a complaint or data access or correction or update request in respect of your Personal Data, you may contact us https://gaintlogistic.com/contact-us/index.html.

Compliance with children's online privacy protection act

1. Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to the Privacy Notice

1. This Privacy Notice shall be modified/updated/amended by Gaint from time to time. If we modify/update/amend our Privacy Notice, we will publish the latest version on our website. You are advised to view our website from time to time for our latest Privacy Notice. Your continued use of our products or services after any such change whether or not you received an email from us notifying you of any changes, constitutes your acceptance of the changes.

Language

1. This Privacy Notice is issued in English and other languages. In the event of any inconsistency between these versions, the English version shall prevail.